Quality Satisfaction Guarantee Printing Projects
Quantum guarantees a high quality print job on all full color offset gang-run printing. Quantum is committed to providing you with amazing products at below retail pricing! Please note, due to the nature of our full-color printing, we cannot print every color available. We do not color match; therefore, we offer print industry's standard phrase of respectable color and will make every rational effort to print your product as close to the colors you have provided and/or approved as possible.
PROOFING POLICY: If we are providing design services with your printing project, we will create the graphics based on your input, and provide you a design to review. Sometimes we will provide more than one design to view depending on the product, at our discretion. We will provide up to 3 design proofs at no charge. This allows you 3 opportunities at no additional charge to formulate your design with our production and design team. Proofs requested after your final proof, Proof 3, can be provided but will be charged by the hour. We offer a Satisfaction of Quality Guarantee to ALL of our customers for the print products that we sell.
Satisfaction of Quality will be defined as and is limited to ONLY the items below as follows:
Satisfaction of Quality Guarantee does NOT include and is not limited to the following:
Items not identified above will not be covered under the Satisfaction of Quality Guarantee, and will therefore be considered a charged reprint, if a reprint is requested. All terms under our Terms, Policies & Conditions of Use (see link bottom of site) will be enforced, as applicable.
Press Proofs: If you need to see what your colors will print as and can not rely on your monitor to determine colors, due to the variation that may occur from monitor to monitor, you can always order a "Press Proof" where we will actually run a proof on the press to show you with the smallest amount of variation what the final product outcome will be. We then mail the proof to you, prior to you signing off on the proof. Please let the representative know or indicate on your email, that you require a Press Proof. Press Proofs are quoted different per item ordered. We will provide a quote for the Press Proof on the item(s) you request and your approval of the price will be required, in writing, prior to running the Press Proof. If any issue should arise with the quality of your product, please contact us.
Disclaimer Note: Colors are not always accurately displayed in the proofing process and may appear slightly brighter or different than the final product. Printed Products: If we are printing your end product, please note that due to the nature of our full-color printing, we cannot print every color available. We do not color match; therefore, we offer print industry's standard phrase of respectable color and will make every rational effort to print your product as close to the colors you have provided and/or approved as possible. If we are not printing the job, it is likely that other printers in the industry follow this same industry standard and you should check with them as to their policies and guidelines.
We take pride in satisfying all of our customers and look forward to always providing you with Quantum's "Excellence in Service" Guarantee.
If you have any issues, please call us anytime.
The above Guarantee is outlined under our Terms, Policies & Conditions of Use.