QUALITY SATISFACTION GUARANTEE PRINTING PROJECTS
Quantum guarantees a high quality print job on all full color offset gang-run printing. Quantum is committed to providing you with amazing products at below retail pricing! Please note, due to the nature of our full-color printing, we cannot print every color available. We do not color match; therefore, we offer print industry's standard phrase of respectable color and will make every rational effort to print your product as close to the colors you have provided and/or approved as possible.
If we are providing design services with your printing project, we will create the graphics based on your input, and provide you a design to review. Sometimes we will provide more than one design to view depending on the product, at our discretion. We will provide up to 3 design proofs at no charge. This allows you 3 opportunities at no additional charge to formulate your design with our production and design team. Proofs requested after your final proof, Proof 3, can be provided but will be charged by the hour. We offer a Satisfaction of Quality Guarantee to ALL of our customers for the print products that we sell.
We take pride in satisfying all of our customers and look forward to always providing you with Quantum's
"EXCELLENCE IN SERVICE" Guarantee.
This Guarantee is outlined under our
Terms, Policies & Conditions of Use
Satisfaction of Quality
If you are not satisfied with the quality of the finished printed product, and your product exhibits issues as listed below in our Satisfaction of Quality Guarantee you can send it back to us and we will reprint it at our expense
Improper cutting or folding (this means cuts and/or folds were improper based on your proof approval)
Poor print quality (meaning smudges, light or smeared printing or improper registration)
Registration shifting (meaning colors are not registered properly)
Excludes any alterations to any artwork or alterations to the proof that you approved.
Alterations to artwork after proof approval has been signed off on, will be a charged item.
The Proof Approval you sign will be enforced in its entirety.
Typographical, punctuation or grammatical errors are not included.
Layout and Design alterations are not included.
Change of Graphics.
Incorrect Numbering if caused by your direction.
Color differences from proof to finished product. We do not color match.
If you need to see what your colors will print as and can not rely on your monitor to determine colors, due to the variation that may occur from monitor to monitor, you can always order a "Press Proof" where we will actually run a proof on the press to show you with the smallest amount of variation what the final product outcome will be. We then mail the proof to you, prior to you signing off on the proof. Please let the representative know or indicate on your email, that you require a Press Proof. Press Proofs are quoted different per item ordered. We will provide a quote for the Press Proof on the item(s) you request and your approval of the price will be required, in writing, prior to running the Press Proof.